Privacy Policy

1. Introduction

VeloraAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website
• Use our AI automation system
• Interact with our AI Receptionist
• Communicate with us via phone, email, or forms

By using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use your information to:

• Provide and operate VeloraAI services
• Deploy and manage your AI system
• Improve automation performance
• Enable AI Receptionist functionality
• Process payments
• Provide support
• Communicate updates and service information
• Improve our platform

We do not sell your personal data.

4. Legal Basis for Processing (If Applicable)

If you are located in the European Union, UK, or similar jurisdictions, we process data based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance
• User consent

5. Data Sharing

We may share information with:

• Payment processors
• Cloud hosting providers
• CRM and integration partners
• Analytics services
• Legal authorities (if required by law)

All third-party providers are required to maintain appropriate security safeguards.

We do not sell personal data to advertisers.

6. Data Retention

We retain information:

• For as long as your account is active
• As required for legal or regulatory purposes
• As necessary to resolve disputes

You may request deletion of your personal data, subject to legal obligations.

7. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls
• Authentication protocols

However, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent

To exercise these rights, contact us at [email protected].

9. Cookies & Tracking Technologies

VeloraAI may use cookies and tracking tools to:

• Improve user experience
• Analyze website performance
• Track marketing effectiveness

You can disable cookies in your browser settings.

10. AI System & Automated Processing

VeloraAI uses artificial intelligence and automated decision-making tools.

By using our services, you acknowledge:

• Certain responses and outputs are generated by AI systems
• AI outputs may require human review
• We do not guarantee absolute accuracy
• Clients are responsible for reviewing and validating AI-generated outputs before relying on them for critical decisions

11. Children's Privacy

VeloraAI is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

12. International Data Transfers

If you access our services from outside the country in which we operate, your information may be transferred internationally.

We implement safeguards to protect cross-border data transfers where required.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact: